Policies

📜 Refund & Return Policy

 

At House of Vitaux, your satisfaction matters. If you are not completely happy with your purchase, you may return it within 14 days of delivery for a refund or exchange.

To be eligible:

  • Items must be unopened, unused, and in their original packaging.

  • Health and wellness products cannot be returned once opened for safety reasons.

  • Clothing must be unworn, unwashed, and with tags attached.

Please note that return shipping costs are the responsibility of the customer unless the item was faulty or incorrectly sent.

 

📖 Terms of Service

By using the House of Vitaux website, you agree to our terms:

  • All products are for personal use only and not for resale.

  • We reserve the right to update product prices, descriptions, and availability at any time.

  • Orders may be declined or cancelled if fraudulent activity is suspected.

  • By placing an order, you confirm that the shipping and billing details provided are accurate.

These terms are designed to protect both you and us, ensuring a smooth, professional shopping experience.

 

🚚 Shipping Policy

We aim to process and ship all orders within 1–3 business days. Delivery times depend on your location and chosen shipping method at checkout.

  • Domestic orders (UK): 3–5 business days after dispatch.

  • International orders: 7–14 business days, depending on destination.

You’ll receive a tracking number once your order has shipped. Please note that international customers are responsible for any customs or import duties.

 

📞 Contact Information

We’re here to help. If you have any questions about your order, our products, or our policies, please don’t hesitate to reach out.

House of Vitaux – Customer Support

We aim to respond to all inquiries within 24–48 hours on business days.

 

 

Some items in our store may be offered to you as a subscription, or a pre-order  This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.